Do Not Use Julies Cakes EVER!!!!! My mom spent
hours looking for the perfect cake for Dax's first Birthday. She found this picture on Julies Cakes website and ordered this particular cake from Julies Cakes (on right)
When we went to pic it up, Julies Cakes
gave us a completely different cake!
The cake they gave us could have come from Kroger or better yet, Tom Thumb where they give them away free! It was spray painted!!!!!! And I could barely read the word Birthday!!!!!
(Picture coming soon)
The sales lady offered to take $20 off this VERY expensive cake - not until I threw a fit in the store and tried to leave without the cake did she take off the high cost of the art that was not done and only charge us for the cake. (Okay people make mistakes, I'm sure they can fix it in 3.5 hours before the party.)
NOPE! All her people were going home for the day and Julie had left town! When Julie returned she called & left me a message. I called back and asked Julie to call between 3-5. Instead Julie called while I was trying to do a thousand other things. Not in the mood to deal with this, I just listened to her explanation about how everybody makes mistakes! Ugg. I'm boiling when I get off the phone.
What ever happened to customer service. Julies Cakes has never been to business school - Obviously!
So for Julies Cakes here are a few tips:
1)Do not leave your business in the hands of people who are either incapable or unempowered to operate every detail of operations.
2)It's more important to have completely satisfied customers than any cake you will ever make. (See Nordstroms success as well as many many business books - try
Raving Fans to start.)
3)Never ever hang up the phone when a customer is unsatisfied.
4) If it were my business: I'd have the correct cake on my customer's front door with a roll of film and a huge apology. Or I'd have a letter of apology in the mail with a voucher for the correct cake to be redeemed any time in the next year
Children's Garden
Mommy loves this outfit, but the hat is too small:(
I found this dirty strange looking duck thing and carried it all around the garden.
Some old people are smiling and cooing at me here. I really like old people - they think I'm cute.
Mommy thinks this would make a nice picture in front of the white flowers. I disagree.
Mommy is twirling a leaf to get my attention. Not a very flattering picture of me.
This is a nice serious look for ou.
Mommy plopped me down right in this flower bed. Not one good pic from it and Mommy spent a day getting the stains out of her favorite outfit.
